Employee Benefits Support Assistant

• Accurate and timely processing of all claims and pre-certification requests within approval limits in accordance with policy terms and conditions and service standards.
• Prepare and dispatch pended claim documents and disbursement cheques.
• Prepare daily claims report for assignment to Senior Supervisor- Claims.
• Daily Upload of paper claims to Teamworks platform.
• Daily filing of claim documents.
• Daily scanning and distribution of documents from clients to Group UW and Policy Admin teams through Teamworks platform.
• Confirm receipt of printed cheques daily for preparation of dispatch.
• Prepare Rest-Easy and Creditor Life Certificates for clients.
• Daily assignment of tickets from the Grenada inbox.
• Daily processing of group premiums.
• Prepare monthly due premium report for Senior Supervisor- Policy Administration.
• Prepare monthly commission statements for sign off by Senior Supervisor- Policy Administration.
• Effectively communicate and engage Client Relations and Operations teams to ensure seamless execution of client requests.
• Act as key support to Senior Account Manager for assigned clients ensuring timely and professional assistance related to overall plan management.
• Escalate queries to Senior Account Manager for quick resolution.
• Prepare presentations to support employee awareness for new (and existing) clients.
• Prepare presentations to support plan administrator training for new (and existing) clients.\
• Support operations and client relations teams with respect to onboarding of new groups.
• Assist in managing project timelines and any deliverables within operational and client relations teams.
• Complete other job-related task assigned.

 KEY TECHNICAL COMPETENCIES: 

• Basic knowledge and understanding of the core principles of insurance and how this is applied on a day-to-day basis.
• Basic knowledge and understanding of the range of insurance products and services available in the market and how that knowledge can be used to meet client needs.
• Basic knowledge and understanding of regulatory requirements and how to meet these on a day-to-day basis. It is also about understanding the concept of operational risk and how this is controlled within organizations.
• Basic knowledge of how claims should be handled and managed
• Basic knowledge of the underwriting process
• Skilled in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software tools.