Email and Chat Customer Service Professional

Sutherland is seeking a reliable and detail-oriented person to join us as Email and Chat Associate. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Qualifications:

Our most successful candidates will have: - 

• Printed copy of your resume.
• A minimum of 3-4 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED. 
• Must have a valid (not expired) government issued ID, TRN and NIS card.
• Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays).
• Must be able to train and / or work onsite.
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls.
• Experience in customer service is an asset and preferred.
• Good Typing Skills – Minimum 35 wpm with minimum 80% accuracy.
• Successfully complete a written language proficiency assessment
• High level of integrity
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required.
• Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues.
• Inspire confidence and positively influence the behaviour, actions, and thoughts of others.
• Must be able to pass a criminal background check and drug test as needed.