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Sutherland

Email and Chat Customer Service Professional

Sutherland

  • Kingston and St. Andrew / St. Catherine
  • Not disclosed
  • Permanent full-time
  • Updated 27/11/2023
  • HRD

Sutherland is seeking a reliable and detail-oriented person to join us as Email and Chat Associate. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Qualifications:

Our most successful candidates will have: - 

  • Printed copy of your resume.
  • A minimum of 3-4 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED. 
  • Must have a valid (not expired) government issued ID, TRN and NIS card.
  • Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays).
  • Must be able to train and / or work onsite.
  • Demonstrated ability to perform at a high level, to support our high volume of inbound calls.
  • Experience in customer service is an asset and preferred.
  • Good Typing Skills – Minimum 35 wpm with minimum 80% accuracy.
  • Successfully complete a written language proficiency assessment
  • High level of integrity
  • Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required.
  • Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues.
  • Inspire confidence and positively influence the behaviour, actions, and thoughts of others.
  • Must be able to pass a criminal background check and drug test as needed.

Ref: REF11857L

Sutherland

Sutherland

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