ERP Systems Coordinator

The ERP Systems Coordinator is responsible for performing data entry and analysis tasks to support the effective implementation, development & functioning of the company’s ERP system.

Duties & Responsibilities:

ERP Implementation Leadership

• Lead and coordinate the end-to-end ERP implementation process.
• Develop and maintain a detailed project plan including timelines, milestones, dependencies, risks, and deliverables.
  • Ensure departmental inputs, testing, and validations are completed within agreed timelines.
  • Track project progress and proactively identify delays or risks.
  • Escalate critical issues to Executive Management with recommended solutions.
  • Ensure proper system configuration aligns with approved business workflows.
  • Coordinate User Acceptance Testing (UAT) and sign-off processes.

Cross-Functional Team Direction

• Direct and coordinate ERP working groups across departments.
• Assign tasks and monitor progress of implementation activities.
• Hold structured weekly implementation meetings.
• Ensure accountability for deliverables across departments.
• Drive resolution of inter-departmental system issues.

Vendor & System Administrator Liaison

• Act as a key internal point of contact between CGA and ERP providers (e.g., Odoo developers and system administrators).
• Translate operational requirements into clear functional specifications.
• Coordinate configuration discussions and technical troubleshooting sessions.

• Monitor vendor performance against agreed timelines.
• Ensure proper documentation of system changes and customizations.

Data Migration & Integrity Oversight

• Lead data migration planning and execution.
• Oversee data cleansing and validation prior to system upload.
• Ensure master data governance standards are established.
• Validate migrated data accuracy and completeness.
• Implement controls to maintain ongoing data integrity.

Training & Change Management

• Develop structured ERP training programs for employees and department leads.
• Train super users to provide departmental support.
• Promote system discipline and standardized usage practices.
• Identify and resolve data discrepancies, providing advanced troubleshooting support.

Reporting & Executive Communication

• Provide weekly status reports, progress updates, risk registers, and mitigation strategies
• Maintain implementation dashboards and milestone tracking tools.
• Provide post-implementation performance review reports.

Documentation & Governance

• Assist with development of ERP SOPs, user manuals, and process documentation.
• Maintain complete project documentation repository.
• Extract, summarize, and share monthly forecasts.

Operational Transition (Go-Live Readiness)

• Lead go-live readiness and assessments.
• Ensure departments are fully prepared during system cutover.
• Coordinate post-go-live support and stabilization phase.
• Monitor system performance during initial operational rollout and support in corrective measures

Other

• The role may require extended or irregular working hours to meet project milestones and business continuity needs. Such work will be pre-authorized and compensated in accordance with company policy and applicable laws
• Regular interaction with international ERP service providers and developers is required, necessitating flexibility to participate in meetings and support activities outside standard local business hours.