Door-to-Door Sales Supervisor

The Door-to-Door Sales Supervisor is responsible for leading and executing Unicomer Jamaica’s Outdoor Sales strategy by taking the Courts brand directly into remote and underserved communities across the island.

JOB SPECIFICATION & DESCRIPTION

Position Title: Door-to-Door Sales Supervisor

Department: Sales

Reports To: Sales Support Administrative Manager (or designated Senior Sales Manager)

Supervision Given To: Door-to-Door CSR

PURPOSE OF THE ROLE

The Door-to-Door Sales Supervisor is responsible for leading and executing Unicomer

Jamaica’s Outdoor Sales strategy by taking the Courts brand directly into remote and

underserved communities across the island.

The role focuses on driving credit-based sales,

expanding market reach, rebuilding the Outdoor Sales channel, and ensuring disciplined

execution of pop-up sales events.

The Supervisor is a hands-on, selling leader who actively books sales alongside the CSR

while providing on-the-ground decision-making, planning, and leadership during field

operations.

KEY RESPONSIBILITIES

1. Sales Execution & Revenue Growth

• Actively generate and book credit sales during outdoor/pop-up sales activities.

• Lead by example by consistently meeting or exceeding individual and team sales

targets.

• Drive incremental sales from communities located outside a 5–10 km radius of

existing Courts locations.

• Promote priority categories, financing offers, warranties, and add-on services to

maximize basket value.

2. Field Leadership & Supervision

• Serve as the senior decision-maker during all outdoor sales activities.

• Supervise and support the Outdoor Sales CSR in the field, ensuring strong selling

standards, customer engagement, and policy compliance.

• Provide coaching, real-time feedback, and performance guidance to improve selling

effectiveness.

• Ensure discipline, professionalism, and brand representation at all outdoor events.

3. Route Planning & Community Engagement

• Identify, plan, and execute a structured outdoor sales route plan covering targeted

communities islandwide.

• Coordinate pre-event community engagement activities (flyers, word-of-mouth

promotion, engagement with shop owners and community leaders).

• Liaise with local establishments to secure electricity, space, and logistical support

ahead of sales events.

• Build and maintain positive relationships within communities to support repeat visits

and sustained sales growth.

4. Operations & Logistics

• Oversee the setup and teardown of tents, displays, and promotional materials for popup

shops.

• Ensure all equipment, marketing assets, and systems are prepared and functional

before each event.

• Ensure adherence to credit policies, documentation requirements, and customer

verification standards.

• Manage daily sales reconciliations, documentation submission, and handover to

branch/admin teams.

5. Reporting & Performance Management

• Track daily, weekly, and monthly sales performance against targets.

• Submit accurate and timely reports on sales, applications, and community

performance.

• Provide insights and recommendations to management on route optimization, product

mix, and customer trends.

• Highlight operational challenges and propose solutions to improve efficiency and

results.

6. Compliance & Risk Management

• Ensure strict adherence to Unicomer’s credit, pricing, discount, and promotional

policies.

• Safeguard company assets, equipment, and customer data during field operations.

• Maintain high ethical standards and ensure all sales practices align with company

guidelines.

KEY PERFORMANCE INDICATORS (KPIs)

Sales & Revenue

• Monthly Outdoor Sales revenue vs target

• Individual sales performance (Supervisor bookings)

• Team sales performance (Supervisor + CSR)

• Average transaction value (ATV)

• Attachment rate (warranty, add-ons, accessories)

Credit Quality

• Application accuracy/error rate

Route & Activity Effectiveness

• Number of outdoor sales days executed per month

• Number of communities covered vs plan

• Sales per community / per event

• Repeat community performance growth

Operational Excellence

• Timeliness and accuracy of sales reporting

• Compliance with credit and documentation standards

• Asset and equipment accountability

• Event readiness and setup efficiency

People & Leadership

• CSR productivity and sales contribution

• Coaching and development effectiveness

• Professional conduct and brand representation in the field

QUALIFICATIONS & EXPERIENCE

• Minimum 3–5 years’ experience in retail sales, route sales, outdoor sales, or fieldbased

selling.

• At least 1–2 years in a senior CSR, lead, or supervisory role preferred.

• Proven ability to sell credit-based products and meet aggressive sales targets.

• Strong knowledge of consumer financing, documentation, and compliance

requirements.

• Valid driver’s license preferred; willing to travel islandwide.

• Comfortable working outdoors and in non-traditional retail environments.

SKILLS & COMPETENCIES

• Strong sales acumen and closing ability

• Leadership and decision-making in field environments

• Excellent customer engagement and communication skills

• Planning, organization, and route management

• Problem-solving and adaptability

• Integrity, accountability, and resilience

WORKING CONDITIONS

• Field-based role with extensive travel across Jamaica

• Weekend and extended-hour work as required for outdoor events

• Exposure to outdoor conditions (weather, terrain, remote locations)