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Dispute Investigation Analyst
Radius Global Solutions
- St. James
- See description
- Permanent full-time
- Updated 15/05/2025
- Human Resources Department
Jump start your career with this exciting role that are available in our Quality and Compliance Department.
Dispute Investigation Analyst
Job Summary
The dispute investigation analyst will promptly research consumer dispute claims by reviewing account notes and consumer correspondences. Based on the investigation results, the investigation analyst will take action by utilizing resource tools to resolve consumer disputes and respond accordingly.
Essential Functions:
- Conduct Investigations surrounding consumers dispute claims. This includes but is not limited to reviewing account notes, managing consumer. reporting, requesting Validation of Debt (VOD), requesting client information etc.
- Locate all account(s) associated with dispute and ensure account(s) are restricted from further dialing until a resolution is determined.
- Ensure all process and procedures relating to disputes are followed when applicable.
- Respond promptly via email to disputes received from internal departments outlining dispute findings.
- Determine and complete letter correspondence to be sent to consumers based on investigation findings.
- Provide relevant and timely information to immediate management and peers.
- Demonstrate the capacity to make decisions and incorporate strategic planning to ensure deadlines are met and quality work is produced.
- Effective in initiating changes, adapting to necessary changes from old methods when they are no longer practical.
- Identifying new methods and generating improvement in facility's performance.
- All other duties as assigned.
Supervisory Responsibilities/Accountabilities
- This position does not have supervisory responsibilities/accountabilities.
Qualifications & Requirements
- Minimum of 1 year experience performing quality assurance in a call center environment preferred.
- At least 4 CXC or GCE subjects, inclusive of English
- Strong written communication skills. Excellent grammar, spelling and sentence construction
- Must be able to effectively communicate with agents, internal departments, and management.
- Professional demeanor, dependable, and able to maintain confidential information.
- Proficiency in Microsoft Office Suite programs required.
- Ability to maneuver multiple systems.
- Exceptional attendance record.
Employees enjoy the following benefits:
- Competitive hourly rate
- Free Wi-Fi
- Annual merit pay increases
- Pension retirement plan with contributions from Radius
- Free transportation
- Excellent opportunities for advancement
- Contests prizes & giveaways
- Health, Dental, Vision, and Life Insurance
- Permanent employment (no contracts)
ALL CANDIDATES MUST BE ABLE TO PASS A CRIMINAL BACKGROUND CHECK AND DRUG TEST
Ref: Dispute Investigation Analyst
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Radius Global Solutions
- 12M-18 Tony Hart Blvd, Freeport, Montego Bay, St. James ,Jamaica
- 876-979-8779
