Dispatching/Quality Agent

The Dispatch and Quality Control Officer is responsible for coordinating and overseeing the timely dispatch of goods or services and ensuring that all products meet the required quality standards before delivery.

Job Summary:

The Dispatch and Quality Control Officer is responsible for coordinating and overseeing the timely dispatch of goods or services and ensuring that all products meet the required quality standards before delivery. This role ensures operational efficiency, maintains quality control protocols, and provides excellent customer service through accurate scheduling and inspections.

Key Responsibilities:

Dispatch:

• Schedule, coordinate, and monitor product dispatch and delivery timelines.
• Prepare delivery schedules, and logistics records.
• Liaise with transportation providers and internal departments to ensure timely delivery.
• Track shipments and address any issues or delays proactively.
• Maintain dispatch logs and ensure compliance with safety and transport regulations.

Quality Control:

• Conduct quality inspections on products before dispatch.
• Ensure compliance with industry standards, company policies, and customer specifications.
• Record and report any defects, non-conformances, or deviations.
• Collaborate with production or service teams to rectify quality issues.
• Maintain proper documentation for audits and quality tracking.

Administrative & Communication:

• Generate daily reports on dispatch and quality metrics.
• Communicate with clients or stakeholders regarding delivery updates and product quality issues.
• Participate in continuous improvement initiatives related to logistics and quality assurance.

Qualifications:

• High school diploma or equivalent; a degree or certification in logistics, quality control, or related field is preferred.
• Proven experience in dispatch, logistics coordination, or quality control (1–2 years).
• Strong knowledge of shipping regulations, quality standards, and industry best practices.
• Proficient in MS Office and inventory/dispatch management software (e.g., SAP, TMS, WMS).
• Strong organizational, problem-solving, and communication skills.
• Ability to multitask in a fast-paced environment and resolve issues efficiently.