Dispatcher/Logistics Coordinator

Adlinc Business Services Limited, an outsourcing company aiming to offer top-tier 24/7/365 dispatch and delivery support to North America, is seeking an enthusiastic and detail-oriented Dispatcher/Logistics Coordinator to join our team.

**Must be able to work a flexible schedule including overnights and weekends as required.**

Role Overview

This role will be instrumental in ensuring reliable, on-time pickup and delivery for customers by coordinating drivers, managing orders, and providing clear, solution-oriented communication throughout the delivery process.

Key Responsibilities

• Handle all inbound customer queries.
  
• Confirm all order information ensure accurate documentation.
  
• Assign drivers to orders and clearly communicate availability, ETAs, and service requirements
  
• Maintain ongoing communication with drivers.
  
• Proactively notify customers of any issues or changes with orders.
  
• Monitor and update the dispatch board with order status.
  
• Support drivers in resolving issues.
  
• Maintain clear and detailed notes.
  
• Track driver locations to ensure accurate dispatch coverage and smooth shift transitions.
  
• Monitor local traffic conditions to anticipate delays and adjust dispatch plans as needed.
  
• Provide thorough shift handoff notes.
  
• Communicate calmly, professionally, and solution-oriented with customers.

Qualifications & Skills:

• High school diploma; Associate’s or Bachelor’s degree is a plus.
• Previous experience in dispatch, customer service, preferably in the logistics, courier, or BPO sectors.
• Familiarity with North American business etiquette and cultural nuances.
• Proficient in using computers, CRM software, dispatching software and tools.
• Ability to multitask, prioritise, manage time efficiently, handle high-pressure situations, and make quick decisions.
• Ability to work in a fast-paced environment.
• A proactive problem solver with a keen attention to detail.
• Exceptional communication skills, both verbal and written, in English.
• Must be able to work a flexible schedule including overnights and weekends as required.

Benefits

• Two weeks paid vacation
• After-hours transportation
• Group health and life insurance