Dispatcher / Logistics Coordinator

Key Responsibilities:

• Receive customer orders and efficiently assign them to available contract drivers in relevant North American cities.
  
• Utilize mapping and dispatch software to determine the most effective routes and ensure timely deliveries.
  
• Handle inbound calls, emails, and chat inquiries from clients promptly and professionally.
  
• Resolve client queries, issues, and concerns related to dispatch, delivery, and other service offerings.
  
• Continuously track the progress of dispatched orders, addressing any delays or complications swiftly.
  
• Handle any post-delivery inquiries or issues, providing solutions in a timely manner.
  
• Maintain accurate records of all client interactions, transactions, and feedback.
  
• Must be able to work flexible shifts any day of the week.
  

Requirements

Qualifications & Skills:

• High school diploma; Associate’s or Bachelor’s degree is a plus.
  
• Previous experience in dispatch, customer service, preferably in the logistics, courier, or BPO sectors.
  
• Familiarity with North American business etiquette and cultural nuances.
  
• Proficient in using computers, CRM software, dispatching software and tools.
  
• Ability to multitask, prioritise, manage time efficiently, handle high-pressure situations, and make quick decisions.
  
• Ability to work in a fast-paced environment.
  
• A proactive problem solver with a keen attention to detail.
  
• Exceptional communication skills, both verbal and written, in English.
  
• Must be able to work a flexible schedule including overnight and weekends as required.