DirecOne

DirecOne, a dynamic full capability Contact Centre providing integrated customer management solutions to clients across the globe. We are pioneers and leaders in the Caribbean with over 13 year of experience in the industry. Our commitment to excellence in customer satisfaction and service delivery has created the base for our solid corporate reputation in the contact center industry.

Our strength in the industry is only bolstered by our place within our parent company, The Gillette Group, a stalwart in Caribbean business for the last thirty (30) years.

Customer Care is at Our Core

As an outsourced service provider, we understand that we are entrusted with a most critical aspect of our clients’ business – the implementation of customer care. After all, in today’s global marketplace, studies show that price is generally not the most important determinant of customer preference and even further, customer loyalty. In fact, it is a customer’s overall experience and satisfaction with service which most often indicate whether a customer will return.

We fully appreciate that the care we deliver to your customers directly impacts on your competitiveness, brand, reputation and profitability.

Our business, as we see it, is to strengthen the relationship between our clients and their customers, by incorporating our clients’ unique value proposition into our unparalleled service delivery machinery; ensuring that the customers we touch consistently receive exceptional service, every time and in every interaction.

This is our recipe for success. Join our team now!