Debt Collector Team Lead (Montego Bay)

The role supports reconciliations, identifies process improvements, and ensures high-quality service delivery in a fast-paced, compliance-driven environment.

🚀 We’re Hiring! Join Conduent — Debt Collector Team Lead

The Collector is responsible for calling (texting, emailing) on customer’s delinquent accounts while also providing assistance to customers regarding their contracts. This role requires previous collections experience, good verbal communication skills, and the ability to multitask.

💼 Why You’ll Love Working With Us

Our employees enjoy:

• 🏥 On-site clinic (7 days per week) for convenient, affordable healthcare
• 🚌 Free transportation between Freeport and Montego Bay Town Center
• 🚐 Extended transportation to and from Savanna-la-Mar, Lucea, and Falmouth for selected shifts
• 🩺 Health insurance benefits
• 🛡 Company-paid life insurance coverage
• 🌐 Free internet access via assigned kiosks
• ⏰ Flexible work shifts

📊 Key Responsibilities

• Call, email, and text delinquent customer accounts that are 1 day to 30 days delinquent using Aspire.
• Respond to customer questions regarding account status, invoicing, and payment information.
• Proactively contact customers and resolve issues on payment defaults.
• Document all calls and follow-ups in accordance with the DTPs in Aspire.
• Obtain promise to pay from customers for up-to-date payment.
• Skip trace when required.
• Early payment default research and resolution.
• Reconciliations of cash application with customer.
• Process customer requests for Buy-Outs.
• Produce a minimum of fifty (50) outgoing calls per day.
• Process payments utilizing the payment portal.
• Review accounts with management for possible restructures and account adjustments.
• Enter activities in Aspire for customer requests/issues for operations departments such as Accounting and Customer Service.

✅ Requirements

• Five (5) or more CXCs, including English Language, Mathematics/Accounts
• Excellent customer service and communication skills (verbal and written)
• Minimum typing requirement of 20 WPM

Click here to apply directly for the role

 *** Applicants must be at least 18 years of age, present valid Government issued photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate, 3 professional/character references (Name and Contact numbers). Applicants must have a clean Police record(company-paid) and may be subject to drug screen***