Customer Services Officer- South, Central, East/West

The Customer Services Officer is responsible for contributing to the overall success of the branch by meeting negotiated service standards and goals, while adhering to Bank security, operational and compliance procedures and policies.

Customer Services Officer- South, Central, East/West

Scotiabank Trinidad and Tobago Ltd. 

We are looking for dynamic, driven, sales oriented persons. Your focus must be one of exceptional service to clients and their needs, and providing best financial packages. 

Job Summary:

The Customer Services Officer is responsible for contributing to the overall success of the branch by meeting negotiated service standards and goals, while adhering to Bank security, operational and compliance procedures and policies. These goals relate to the identification of customer needs, fulfillment of simple sales, and generation of quality referrals, meeting customer service standards, teamwork and personal development. 

Key Accountabilities:

Increase customer satisfaction and loyalty through service excellence by:

• Delivering the desired customer experience by consistently applying the Service Standards during all customer interactions;

• Responding to customer inquiries or resolving customer concerns on the spot and/or escalating as appropriate;

• Projecting a professional image at all times by ensuring counters, work stations and surrounding areas are maintained and organized;

• Demonstrating confidence and knowledge by ensuring transactions are thorough and accurate;

• Demonstrating respect and knowledge in every customer interaction.

Strengthen and retain profitable customer relationships through sales support by:

• Developing a clear understanding of the Branch’s financial and non-financial goals;

• Promoting the Bank’s products/services;

• Identifying/anticipating and responding to customers’ needs by introducing/referring all sales opportunities to the appropriate sales officer on the spot and/or through Sales Builder;

• Recognizing/identifying opportunities to promote customer convenience alternatives to Retail and Small Business customers;

   

Functional Competencies:

• Strong PC and keyboarding skills

• Strong Customer Service skills

• Strong Relationship Building Skills

• Proficient Communication skills

• A curious mindset

   

Educational Background and Experience:

• Five (5) CXC passes (1’s and 2’s) inclusive of Mathematics and English. Relevant experience in a similar function shall be considered in absence of this.

Thank you for interest, but please note that only shortlisted candidates will be contacted.