Customer Service Technician

Mechanical, Chemical, Food, or Electrical Technician, or a related field, with experience in the food and beverage industry, GMP (Good Manufacturing Practices) and food safety.

Customer Service Technician (F&B - St. Lucia)

Responsibilities

• Conduct theoretical and practical technical assessments to demonstrate product performance and benefits.
• Execute client technical service plans according to contract requirements.
• Monitor and control product dosing and ensure proper system operation at client sites.
• Install and maintain electrical, mechanical, and pneumatic systems to optimize plant processes.
• Request and manage spare parts for maintenance, inventory, or urgent repairs.
• Prepare service reports detailing equipment conditions and emergency situations.
• Train client personnel on proper equipment use through hands-on guidance.
• Respond to emergencies and support installations at food and beverage plants.
• Perform physicochemical analyses of products and water quality, interpreting results as required.
• Participate in plant training processes according to client schedules.
• Record equipment removals and safeguard company equipment at client sites.
• Ensure proper use of tools, PPE, and maintain a professional appearance.
• Communicate plant issues promptly and follow all safety procedures and training requirements.

Qualifications and Experience

• Bachelor’s degree in Chemistry, Chemical Engineering, Food Engineering, Microbiology or other related areas.
• One to two years’ experience in commercial business, preferably chemical solutions.
• Ability to work independently.
• Effective problem analysis and resolution at the strategic and functional level.
• Ability to interact successfully with cross-functional stakeholders at all levels, both internally and externally.
• Excellent communication skills.
• Fluency in English.
• Experience in equipment maintenance would be a plus
• Prior knowledge of Diversey chemicals
• Time and budget management skills, including the ability to work on multiple projects at the same time.
• Highly customer focused.