Customer Service ( Technical Agent)

Working with our clients will expose you to new challenges and help you develop valuable skills to grow your career.

If you’re a curious, self-starting problem solver and eager to expand your skillset, we want to hear from you!

🔑Why You’ll Love Working at Influx

• Performance-based incentives

• Continuous learning and development with our Elite Leadership Team

• A culture where everyone belongs, nurturing kindness, creativity, and accountability

💡 What We’re Looking For

• Experience with Python, Java, C++, JavaScript, Database Management, and the Software Development Lifecycle

• Knowledge in IoT and remote management

• Agents will handle ticket dispatch, outbound calls, and use Cloud Cover for technician deployment

• Capability to answer calls, web chats, and emails effectively, meeting KPIs for speed to answer and customer satisfaction.

• Ability to determine hardware vs. software issues using pre-defined scripts.

• Basic troubleshooting skills for power and connectivity validation, account access, password resets, and software navigation.

• Understanding of hardware and SaaS products to provide initial support.

• Capability to perform Virtual Remote Assistant (VRA) checkout functions for quality control and troubleshooting.

• Minimum 6 months of troubleshooting customer queries via phone support

• Experience with Slack, Salesforce, Dial Pad, and Google Suite

• Up-to-date with music trends and streaming platforms (Spotify, Jukes, Apple Music)

• Strong de-escalation skills, calm under pressure and focused on leaving customers satisfied

• Passion for helping others, learning, and self-improvement

• Committed to a full-time role with minimal supervision, while exceeding targets

• Solution-driven, receptive to feedback, and focused on personal growth

💻Internet and Device Requirements:

• Internet speed: 50–55 Mbps (upload & download)

• WINDOWS 10 / MAC OS Laptop (BYOD, no Chromebook/Linux/desktop) RAM 8GB, intel i5 10th gen

• SSD would be preferable

• Wired headset

• Quiet workspace

💰 Compensation: JMD 77,000 TTD3740
📌 Full time job - Reports to: Customer Service Team Leader

⚠️ Important Notes

• Influx never asks candidates for payment during recruitment

• Successful candidates will be contacted only via @influx.com email

• Only hiring from Jamaica and Trinidad and Tobago for the role.
  
  
  Learn more about at https://influx.com/
  

If this sounds like you—or someone you know—apply now! 🚀