Customer Service Support

Customer Service Support , utilizing CRM to assist sales team with client updates, including updating of information and ensuring all clients details are listed. Working with Regional Sales Managers to optimize revenue opportunities.

As part of our ongoing commitment to ensuring the success of our customers when using our service, CaribbeanJobs.com is searching for Customer Success Executives. The positions will be based in our Trinidad and Jamaica office; however, the successful applicant will be working with companies and jobseekers throughout the Caribbean and further afield.

The role is a very proactive one, focusing on working with the sales team to maximise client engagement. In a similar vein, you will also be responsible for maintaining and updating of data bases and working with new and existing clients to get the best possible interaction with CaribbeanJobs.com. The role will also deal with incoming queries from jobseekers and customers.

A Typical Work week will include the following:  

• Provide support of all customer training, on boarding of new customers, checking or validating any issues with the Recruitment Management System (RMS) and working in conjunction with the IT delivery team to ensure a seamless delivery

  o Updating and entering of activities and customer contact in CRM in a timely manner

  o Manage KPIs on the life cycle of all accounts based on contract duration

  o Working with Regional Sales Managers to assist the sales team maximize on opportunities in current database

  o Provide client support via email and telephone

  o Regular check-in calls to clients

Requirements:

·         The ideal candidate will have at least 2-3 years’ experience in a customer services role

·         Adaptable & willing to work across various departments

·         Strong customer focus

·         Excellent communication and telephone manner

·         Good knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint) & CRM systems

·         Capable of working with deadlines

·         Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines and remain flexible.

·         Maintain and support standards in a ‘best practice’ customer support environment

Person Specification

· Passionate and enthusiastic, with a strong customer focus

· Pro-active and dedicated to continuous improvement with the drive to exceed customer expectations

· A highly responsive individual with a proven ability to take ownership of customer issues and manage them through to a timely & satisfactory resolution

· A strong attention to detail and a thorough approach

· Possess a dedication to continuous improvement & the drive to exceed customer expectations.