Customer Service Specialist – Transportation Support

Now hiring for Customer Service Specialist – Transportation Support. Enjoy a NEW higher base salary, uncapped commission, quality-based bonuses, paid training with lunch, health benefits, and growth opportunities. Your success drives your earnings—start your journey with us today!

Description: 

Position Location: This position will require you to work onsite located at 1 Mangrove Way Montego Bay, Jamaica.

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.

Are you an exceptional listener who AIMS HIGHER. REACHES FARTHER when it comes to challenges and solving urgent problems? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills and can do attitude ?  Can you BE ONE.HELP MANY navigating quickly and efficiently? Do you want to BE DIFFERENT. BE YOU and LEARN MORE.TAKE ACTION?

JOIN OUR TEAM TODAY!

We are hiring for Call Center Specialist – Transportation Accounts for our office in Montego Bay, Jamaica who will handle incoming customer service calls for a Transportation company. Customers calling in will need help with dispatching services to a driver’s location, billings, contract renewals and more.  This full-time position offers paid training, health benefits, opportunity for professional growth, and many more employer perks. You must have the desire to research, understand concerns, and address customers quickly.   

RESPONSIBILITIES:

• Actively listen to customers to gather information, research, and resolve inquiries while logging customer calls
• Communicate effectively with a resolution in a timely manner
• Prepare responses to customer inquiries based on pre-determined scripts & procedures while following the process outlined
• Discover solutions using tools & resources to help resolve the customer’s problems
• Assess customer’s needs and inform customers about services available that would fit those needs
• Navigate through multiple computer applications with speed & accuracy

ADDITIONAL REQUIREMENTS:

• 18+ Years or older
• Minimum Secondary School Leaving Certificate/HEART Level II Certificate/3 CXCs
• Entry-level job, prior customer service experience in BPO is preferred but not required
• Strong verbal communication
• Customer-focused personality & a desire to help people
• High computer proficiency & overall technical knowledge
• Professional positive attitude & courteous telephone etiquette
• Open & flexible schedule availability including weekends & holidays for a 24/7 business (Evenings/Weekends required)

BENEFITS & PERKS:

• Base Hourly Pay + performance-based incentives!
• Paid training
• Referral Bonuses
• Company-paid health & life insurance
• Opportunity for career growth

Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).