Customer Service Representative & Verification Officer

Customer Service Representative & Verification Officer

The incumbent responsibilities are verifying customers’ information as presented on the loan application to exhibit on file/Loan Management System and/or by independent verification, assisting customers with loan disbursement documents generated from the Loan Management System, assist with enhancing the customer experience of the Branch and prepares post loan disbursement files for each customer.

Major Job Duties

• Ensuring all Loans meet Credit Risk & Operations Policies and Procedures
• Receive loan documentation for disbursement
• Provide service delivery that is consistent with LASMF's standards 
• Ensuring compliance with the company's operational/ compliance/ ERM policies and procedures
• Providing support to the branch, meeting it's monthly/ quarterly and yearly targets
• Ensuring proper maintenance of records is kept in accordance with company policy.

Required Skills/Competencies:

• Proficiency in English Language (written and oral)
• Possess the ability to work under pressure and meet tight deadlines
• Open to learn new experiences and adapt quickly to changes within the working environment
• Flexibility skills
• Excellent interpersonal skills with the ability to communicate effectively at all levels
• Excellent knowledge of MS Office Suite
• Must be team oriented
• Must be organized and possess excellent time management skills.
• Detail oriented

 QUALIFICATIONS:

• A minimum of five (5) C.X.C. subjects including Mathematics or Accounts or equivalent qualification.
• A minimum of two (2) years proven experience in Customer Service.
• Customer Service experience in the Small Business Microfinance sector would be an asset.
• Fluency in the languages of target communities and in-depth knowledge of the local communities.
• Associate degree in Business Administration or related field a plus

Location: Santa Cruz

We appreciate all interested applicants; however only shortlisted candidates will be contacted.