Customer Service Representative / Telephone Operator (6-month contract)

The successful candidate will be responsible for providing clerical and administrative support to the General Manager’s office, ensuring smooth daily operations and quality member service.

Career Opportunity

Customer Service Representative / Telephone Operator

(6-month contract)

Location: Port-of-Spain

Sector:    Financial Services

Salary:    $5,000.00 per month

Qualifications & Required Skills:

• Minimum of 5 GCE/CXC O’Level or CAPE passes, including Mathematics and English
• Computer literate with proficiency in Microsoft Word, Excel, and PowerPoint
• Possession of a current Police Certificate of Good Character
• Strong written and verbal communication skills
• Excellent telephone etiquette
• Strong interpersonal and customer service skills
• Ability to maintain confidentiality and uphold high ethical standards

Responsibilities and Duties

• Answer and route incoming calls; take and deliver messages as needed
• Greet and assist visitors; maintain the visitor log
• Provide account balances to members after proper verification
• Respond to basic inquiries from walk-in and call-in customers
• Assist members in completing loan applications, standing orders, and other forms
• Maintain call log for the Loans Department
• Prepare member statements and non-indebtedness letters
• Respond to hotline (WhatsApp) messages and calls
• Provide general clerical and administrative support
• Ensure reception area is stocked with necessary forms and tools
• Receive and dispatch mail via external couriers
• Perform other duties or special projects as assigned by the General Manager or Supervisor

**Candidates MUST be able to provide ALL academic certifications listed on their resume for verification purposes.

***Only suitable applicants meeting the job requirements will be considered.