Customer Service Representative - Parts Counter

FT Farfan - Customer Service Representative - Parts Counter

Job Purpose

The incumbent is responsible for providing excellent customer service to our customers. This position reports to the Senior Sales Coordinator.

Key Duties and Responsibilities

• Processes orders for the department.
• Coordinates calls and enquiries from customers and provides information on the full range of products.
• Acts as liaison between the sales representatives and customers and performs the billing function.
• Assists in producing reports and statistics.
• Conducts market surveys.
• Develops new business with call-in customers.
• Processes parts warranty claims within the timeframe stipulated by the supplier.
• Provides daily administrative support to the department.
• Assists with the preparation of tenders, presentations, business proposals and reports.
• Prepares quotations for customers and records information in quotation logs.
• Processes payments from customers in the form of cash, cheques and debit or credit cards.
• Processes credit notes, delivery notes and Item Return Authorisation Form (IRA).
• Retrieves and processes pick tickets and invoices.
• Prepares daily deposits to be banked on a daily basis.
• Maintains cash float on a daily basis.
• Follows up on matters pertaining to the department’s operations.

• Demonstrates active adherence to all relevant Health, Safety and Environmental (HSE) policies and procedures, while also promoting HSE awareness.

• Any other related responsibilities assigned by Management.

Academic Qualifications & Experience

• A minimum of Five (5) CXC O’ Level passes inclusive of English Language and Mathematics.
• A minimum of two (2) years’ experience in a similar environment.
• Proficiency in the Microsoft Suite of products.

Competencies

• Experience in parts order processing will be considered an asset.
• Excellent organizational skills.
• Team oriented.
• Excellent communication skills, both oral and written

 All applications are to be submitted no later than February 10th, 2026.