Customer Service Representative (Montego Bay)

Seeking a Customer Service Representative that is capable of offering exceptional service within the BPO environment.

• Education: High School Diploma or equivalent
• Experience: Minimum of 1 year of customer service experience, preferably in a call center environment.
• Communication Skills: Strong verbal and written communication skills with the ability to handle difficult situations calmly and professionally.
• Customer Focus: A passion for delivering excellent customer service and resolving issues.
• Tech-Savvy: Comfortable using computers, CRM software, and other customer service tools (experience with call center software is a plus).
• Multitasking Ability: Able to manage multiple customer inquiries simultaneously and prioritize tasks efficiently.
• Problem-Solving Skills: Strong ability to resolve issues creatively and professionally.
• Language Skills: Proficiency in English is required (additional languages, particularly Spanish, are a plus).