Customer Service Representative

This position demands a well-organized individual with an analytical approach, excellent communication and interpersonal skills with a strong customer orientation, like working as part of a team, is well presented and has good IT and numeracy skills.

JOB SUMMARY                                                                        

Primary responsibility is to perform the role of Customer Service Representative in accordance with the rules and regulations set forth by the Company. This position demands a well-organized individual with an analytical approach, excellent communication and interpersonal skills with a strong customer orientation, like working as part of a team, is well presented and has good IT and numeracy skills.

 DUTIES & RESPONSIBILITIES: 

1. Receives, processes and verifies the accuracy of airtime orders from customers utilizing the organization’s internal systems.
2. Handle daily collection of cash/cheques from customers as instructed and issue a receipt for each collection.
3. Receive incoming calls and makes outbound calls to inform customers of lower than desirable balances.
4. Actively monitor customer electronic database on a daily basis to ensure account balances are adequate.
5. Provide help and advice to customers whenever required, address their issues and ensure effective and long-term problem resolutions.
6. Communicate effectively and address all customer inquiries expeditiously and ensure their complaints and problems are solved to the customer’s satisfaction.
7. Provide customers with information about the Company’s programs, products ad services.
8. Identify viable new customers for products/services and proactively establish and maintain an effective business relationship with all customers.