Customer Service Representative

• Processing of sales orders, customer requests and work-related reports • Compliance with policies, procedures and controls • Any other work-related duties required

CUSTOMER SERVICE:

• Answer all incoming calls promptly and direct them to the appropriate departments or personnel
• Process sales orders accurately and in a timely manner
• Assist with contacting customers when sales representatives are on vacation or otherwise unavailable
• Attend to walk-in customers and ensure company procedures are followed
• For phone and email orders, inform customers of current deals, promotions, out-of-stock items, short expiry items and available substitute products
• Ensure all processed orders are released for invoicing with the correct scheduled need-by dates
• Generate proforma invoices for customers as required
• Contact customers to confirm payments and delivery dates
• Notify the Outbound Logistics department of confirmed payments, delivery changes, or other order-related updates