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Not Disclosed

Customer Service Representative

Not Disclosed

  • Trincity / St. Augustine/Valsayn
  • Not disclosed
  • Contract
  • Updated 15/12/2025
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To assist the Sales and Marketing Team in the smooth operations of the Sales Department and to ensure customer satisfaction.

 Provide general product/pricing information to customer via telephone, over the counter or any other electronic means
 Liaise with Customers/sales representatives/warehouse personnel/truckers/ and others to execute sales efficiently and effectively
 Process orders received via electronic media or personally from customers, sales representatives or any other authorized persons
 Collect monies due/outstanding on invoices and perform the standard procedure after receiving same
 Prepare Cash Sales summary and end of day VISA Sales Summary
 Prepare head office receipt for payments received against charge invoices and temporary receipt for cash received for non –inventory Purchases
 Processes visa transactions- direct or offline
 Liaise with VISA customers to advise on account transactions
 Update customers on product availability and price changes
 Prepare vouchers- reimbursement of cash, cash refunds and credit-memos
 Operate teller Window, reception area and telephone as assigned
 Schedule trucker’s deliveries as per invoices and calculates sheets weekly and forwards to Finance for payments
 Promote new products an increase Sales via telemarketing
 Focus on Customer Service Delivery
 Maintain physical and digital files to keep records organized, sytematized and transparent
 Liaise with internal and external stakeholders as and when necessary to build and nurture relationships
 Partner with the inventory team on the cycle count exercise to validate that inventory on hand matches the inventory recorded in the system
 Comply with and promote EIGL's HR, HSE and any other policies, procedures, and standards to create an environment that is beneficial for all stakeholders
 Perform any related duties as assigned by the department manager.

Ref: CSRTT
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Not Disclosed

Not Disclosed