Customer Service Representative

Customer Service Representative

JOB SUMMARY:

The position is responsible for managing customer inquiries, orders, and concerns, all while collaborating closely with our logistics and warehouse teams to facilitate smooth operations.

 KEY RESPONSIBILITIES:

Customer Interaction

• Respond to customer queries via phone, email, and chat in a professional and timely manner.
• Assist with placing orders, tracking shipments, and answering product or service-related questions.
• Provide accurate information on product availability, pricing, and delivery timelines.
• Build strong relationships through effective communication and follow-up.

 Order Management

• Accurately and efficiently process and manage customer orders.
• Coordinate with warehouse and logistics teams to ensure timely deliveries.
• Monitor order status and communicate any delays or updates to customers.

  Issue Resolution

• Handle returns, exchanges, and complaints in line with company policies.
• Work with internal teams to resolve product or delivery concerns.
• Maintain records of customer interactions and outcomes.

 Inventory Coordination

• Support the tracking and management of inventory levels.
• Work closely with the warehouse and logistics team to ensure stock availability for incoming orders.
• Report discrepancies or stock shortages promptly.

 Reporting & Documentation

• Generate reports related to customer service activities, order fulfilment, and customer feedback.
• Assist with updating customer service procedures and documentation.

 MINIMUM REQUIRED QUALIFICATIONS AND EXPERIENCE:

• Associate Degree in Business Administration or related field
• Minimum 2 years’ experience in customer service (logistics experience is a plus)
• Excellent English language skills
• Strong communication and interpersonal abilities
• Proficient in computer applications and CRM software
• Detail-oriented with strong problem-solving skills
• Comfortable working in a fast-paced logistics/warehouse environment
• Knowledge of inventory and warehouse operations is an asset