Customer Service Representative

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Exciting Opportunity at Global Exchange Jamaica!

Are you friendly and good with people? Do you enjoy helping others?

We're looking for Customer Service Representatives to join our local team. At Global Exchange, you'll meet people from all over the globe and learn about international money exchange.

This job is perfect if you want to: • Use your people skills in a fun, fast-paced environment • Learn more about the world of finance • Be part of a growing international company

No need to know everything – we'll train you! If you're ready for a new challenge and want to grow your career, we want to hear from you.

Join us at Global Exchange Jamaica and start your global adventure today!

About Us:

Global Exchange is a leading international currency exchange company, operating in over 20 countries. We provide travelers with seamless financial solutions, combining cutting-edge technology with personalized customer care.

Job Description:

We are seeking dedicated Customer Service Representatives for our Montego Bay and Kingston offices. As a vital member of our team, you will ensure excellent service delivery and efficient currency exchange operations for our international clients.

Key Responsibilities:

 • Identify customer needs and offer appropriate products and services

• Practice active listening and apply effective sales techniques for optimal customer service

• Register customers in compliance with current legal regulations

• Ensure proper organization of the center, including materials, cleanliness, and currency management

 • Address customer inquiries, provide suggestions, and handle complaints professionally

Requirements:

• Experience in sales or customer service, at least 9 months.

 • Strong communication skills essential

• Studies in tourism, administration, commerce, or sales (preferred)

• Strong mathematical and computer skills

 • Attention to detail and ability to work in a fast-paced environment

• Flexibility to work various shifts, including weekends and holidays

• Able to stand for long periods without difficulty.
•  Possesses valid National Identification, TRN & NIS Cards.
•  Holds a current, valid Police Record.
• Has reference letters from a JP, Pastor, Police Officer, Doctor, or Lawyer.
• Demonstrates necessary qualifications.
•  Resides at least 40-45 minutes from the work location

We offer:

• Competitive salary range: 30,000 - 40,000 JMD per quarter

• Free Health Insurance
• Attractive incentive package
• Travel & Lunch allowance

• Opportunities for career growth in an international company

 • Dynamic work environment in key tourist locations

Join our team and contribute to making global transactions effortless for millions of customers worldwide!