Customer Service Representative (Islandwide)
Unicomer (Jamaica) Ltd.
- Kingston and St. Andrew / St. Catherine
- Not disclosed
- Permanent full-time
- Updated 13/05/2025
- Human Resources
The selected candidate will market and sell Unicomer products and services, while addressing customers queries and grievances and ensuring that customers receive service beyond their expectations.
REPORTS TO: Branch Manager / Customer Service Manager
PURPOSE:
The purpose of this position is to market and sell Unicomer products and services, while addressing customers queries and grievances and ensuring that customers receive service beyond their expectations.
REQUIRED EDUCATION:
A minimum of 5 CXC passes including Mathematics/Accounts and English
REQUIRED PERSONAL CHARACTERISTICS:
Ability to manage a demanding workload and deal with irate customers.
Positive attitude towards work.
Ability to use own initiative and work independently.
Team player.
REQUIRED SKILLS / EXPERIENCE:
- Previous experience in sales
- Experience within a customer service department and/or a highly customer orientated organisation.
Strong customer focus.
Numerate and computer literate.
Excellent written and oral communication skills.
DUTIES AND RESPONSIBILITIES:
Ensure that customers receive service that exceeds their expectations.
Maintain a thorough knowledge of COURTS’ systems, policies and procedures.
Find solutions to customer’s grievances.
Answer the telephone promptly and courteously.
Record complaints, up-date files and correctly log details onto the Courts International Repair Information System (CIRIS).
Question the customers to determine exact details of their grievance – use trouble-shooting questions, e.g. is the filter of the washing machine blocked?
Ensure full product knowledge of all appliances and furniture carried in the store.
Identify and access out of stock items and communicate progress with customers.
Identify and source missing components for delivered items.
Liase with the service companies to ensure that they provide service beyond our customers expectations.
Comprehensively prepare documents to facilitate: Rewrite, Refunds, Exchanges, Collect & Credit, Charge & Deliver.
THIS REPRESENTS A BROAD OUTLINE OF DUTIES AND RESPONSIBILITIES AND CANNOT LIST IN DETAIL ALL OF THE TASKS THE JOBHOLDER WILL BE EXPECTED TO UNDERTAKE.
