Customer Service Representative (Industrial Group)

FT Farfan - Customer Service Representative (Industrial Group)

Job Purpose

The incumbent is responsible for the accurate and timely processing of invoices and quotations. This position reports to the Senior Sales Coordinator.

Key Duties and Responsibilities

• Prepares Invoices and Quotations accurately and within the targeted turnaround time.
• Provides information to customers including pricing, product features and availability of products.
• Ensures accuracy in terms of quantity, pricing, and any applicable discounts.
• Works closely with the respective Sales Manager, Sales Representative, Senior Sales Coordinator and Accounts team in order to meet the request of the customer.
• Prepares all weekly and monthly reports.
• Provides excellent customer service by addressing customer inquiries and concerns related to billing.
• Submits invoices and quotations on customer portals
• Prepares and submits service request forms and item return authorization/goods return notes
• Sources and prepares PO for local purchase items
• Records all Lost Sales.
• Processes delivery notes.
• Initiate outbound calls to potential and existing customers to promote products and or special offers.  
• Ensures the maintenance and adherence to ISO Standards.
• Demonstrates active adherence to all relevant Health, Safety and Environmental (HSE) policies and procedures, while also promoting HSE awareness.
• Any other related responsibilities assigned by Management.

Academic Qualifications & Experience

• Five (5) CXC or GCE O’ Level passes inclusive of English Language and Mathematics.
• A minimum of two (2) years’ experience in the field of Customer Service.
• Proficiency in the Microsoft suite of applications.

Competencies

• Excellent interpersonal skills.
• Team Oriented.
• Excellent communication skills both oral and written.
• The ability to work in a fast paced environment with minimum supervision.