Customer Service Representative / Bartender

Responsible for providing excellent customer service in selling the Company’s products and services while maintaining a clean and comfortable environment for bar service to customers, within public health guidelines.

CUSTOMER SERVICE REPRESENTATIVE /BARTENDER:

As the  CSR/Bartender, the successful candidate will have the following responsibilities:

Providing excellent customer service in selling the Company’s products and services i.e. lottery, sports betting, PIN sales and other electronically distributed products and services and to maintain a clean and comfortable environment for bar service to customers, within public health guidelines.

Through performing the following duties:

• Ensuring high levels of customers satisfaction through excellent service, for gaming customers
• Promoting and sell gaming products and other services i.e. lottery games, sports betting and PIN sales to increase the growth of the Company’s portfolio
• Proper stewardship of company’s funds and assets, including effective cash handling and documentation.
• Ensuring adherence to the policies and procedures of Supreme Ventures Gaming Limited.
• Ensuring compliance with the regulatory guidelines and statutory requirements under which we operate for the various services, including:

1. Betting Gaming & Lotteries Act
2. Anti-money laundering Regulations / Proceeds of Crime Act

• Escalate problems, issues to the Supervisor/Senior/Manager on duty 
• Maintain a clean bar service area
• Display and perform bartending duties with an excellent customer relations attitude
• Maintaining a clean bar environment by thoroughly cleaning the bar and bar area every evening before leaving and first thing each morning.
• Reporting all malfunctioning appliances and replacement needs for stock to the Customer Service Supervisor, in a timely manner.
• Report all defects in the bar area that need fixing to the Customer Service Supervisor, who will in turn report it to the Facilities and Maintenance Department.