Customer Service Officer

To deliver high-quality customer service at Devon House Development Limited by addressing guest inquiries, providing accurate information, supporting a positive visitor experience, assisting as a relief cashier, and promoting Devon House attractions and tours.

KEY OUTPUTS

• Customer queries and complaints resolved professionally and efficiently
• Accurate information on tours and events provided to guests
• Relief cashier duties performed in accordance with financial policies and procedures
• Guest-facing materials and promotional information distributed
• Visitor feedback documented and reported
• Records of customer interactions maintained
• Front desk or reception coverage provided as needed

KEY RESPONSIBILITIES

• Respond promptly and courteously to visitor and client inquiries, complaints, and requests related to tours, bookings, events, and Devon House amenities
• Provide accurate and up-to-date information to guests about Devon House tours, historical facts, attractions, upcoming events, and amenities
• Serve as a relief cashier as required, handling sales transactions, issuing receipts, and balancing the cash register in accordance with company financial procedures
• Disseminate brochures, flyers, and other promotional material to guests and clients
• Maintain a professional and welcoming presence at customer service points (reception area, tour desk, events booth, etc.)
• Record and report on customer complaints and service issues to the Marketing and Events Manager for follow-up
• Support the planning and execution of events by providing front-line guest assistance and logistical support
• Assist with coordinating bookings for group tours or private functions, and ensure customer preferences are accurately recorded
• Maintain the cleanliness and organization of the customer service/reception area
• Perform other related duties assigned by the Human Resources Management and Administration Manager

REQUIRED COMPETENCIES

Core Competencies

• Oral Communication
• Written Communication
• Customer and Quality Focus