Customer Service Manager (All Parishes)

We’re Influx.com — and we’re on a mission to disrupt the traditional customer experience and talent industries. Our model helps global companies build flexible, high-performing teams that deliver consistently, anywhere in the world.

We’re hiring a skilled Service Delivery Manager (SDM) to oversee key client accounts, lead operational teams, and ensure our service consistently exceeds expectations. In this role, you’ll own client relationships end-to-end, guide Team Leaders and agents, and make operational decisions that directly impact customer success and business growth. If you’re a confident leader with proven client-facing and people management experience, this is your opportunity to make a real difference.

You’ll be working across multiple industries and geographies, collaborating with senior stakeholders, and driving excellence in service delivery — all while working remotely.

Why This Role?

• Join a company reshaping how global businesses deliver customer experience.
  
  

• Remote-first, with exposure to international clients and teams.
  
  

• High ownership and autonomy in managing accounts and operations.
  
  

• Clear career growth opportunities in a scaling delivery organization.
  
  

What You’ll Own

Client Onboarding & Relationship Management

• Lead smooth onboarding for new accounts, aligning success metrics and SLAs.
  
  

• Build strong partnerships with client stakeholders through regular business reviews (MBRs/WBRs) and structured updates.
  
  

• Monitor account performance and proactively address risks to prevent churn.
  
  

Operational Leadership & Team Development

• Manage and develop Team Leaders and their teams to consistently hit SLA targets.
  
  

• Assign top talent to the right opportunities and ensure skill alignment.
  
  

• Implement improvement plans, training, and coaching for continuous growth.
  
  

Financial & Performance Management

• Maintain and grow account revenue and gross margins.
  
  

• Identify and execute upsell or expansion opportunities.
  
  

• Ensure timely, accurate invoicing and payment collection.
  
  

What You MUST Bring

All applicants must meet these requirements to be considered:

• 3–5 years’ total experience in customer service, call center, or BPO environments.
  
  

• At least 1 year in a management role (Team Leader or above).
  
  

• Proven client-facing experience — delivering performance reports, structured presentations, and business analysis.
  
  

• Strong leadership, communication, and problem-solving skills.
  
  

• Ability to multitask and thrive in fast-paced, high-pressure environments.
  
  

• Demonstrated technical aptitude (formal certifications not required).
  
  

• Minimum 80% proficiency in skills/aptitude assessments.
  
  

Preferred (but not required):

• Bachelor’s degree in Business Administration or related field (Associate degree accepted with strong experience).
  
  

• Experience with technical client accounts or technology-driven environments.
  
  

About Influx

Our 24/7 on-demand support service guarantees response times and coverage, troubleshooting and solving customer problems in under one hour, every hour of the week. Headquartered in California with a global team of 1,000+ staff, we are committed to delivering exceptional customer service. Learn more atwww.influx.com.