Customer Service Agents

Excellent Written & Verbal Communication Can work Independently and as a Team Player

We are growing and we need you!!

"Come and join our dynamic Servant Leadership team at Etech Global Services !!!!!!!!!!

WALK-INS are Allowed!!!!!!!!!!!!!

Shift:- 8AM-5PM - Monday - Friday, WEEKENDS OFF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

What you will be doing:-

• Extremely compassionate
• Handle incoming calls
• Handle bill payments
• Collecting customer information and analyzing customer needs.
• Candidate must be able to multitask, display active listening skills. Resolve customers issues in a timely manner. Navigation – multiple systems and policies will be used, so agents should be tech-savvy.
• Resolve product or service problems by clarifying the customer's          complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
• Clear and Effective communication skills in English including active listening and conversational skills.
• Balanced in terms of delivering utmost quality customer experience and possessing good negotiation skills.
• Effective Organizational Skills
• Agents need to deescalate multiple calls in a row
• Ideal candidates should display patience and should be focused
• Strong empathy skills
• Be courteous and display soft skills when applicable
• Computer proficiency skills with a minimum 25 WPM typing speed

Requirements

• A minimum of 3 CXC subjects including English is required with a minimum of 6 months call center experience.
• No CXC a minimum of 6 months to 1 year Call Center experience is needed in Customer Service
• Candidate must be computer literate.
• Candidates must possess a Valid ID, TRN, and NIS.
• Candidate must be 18 years or older to be considered.
• Flexible to work any assigned Shift any day of the week including weekends and public holidays.
• HEART/NTA Customer Service Certificate is accepted.
• Problem solving skills- ability to access and research multiple sources of data.

1. Upload your updated resume.

2.Whatsapp Us your full name stating that you are registering for the Onsite Interview @876-318-1326

3. You must pre-register in order to attend the interview, no exceptions will be made if you do not pre-register.

Take the following documents with you:-

• TRN
• NIS
• 2 Passport Size Photo
• Updated Resume
• Valid Identification
• Certificates/Proof Of Qualifications
• NCB/BNS Account Information