Customer Service Agents - Falmouth

We are hiring Customer Service Agents for our client in Trelawny.

Customer Service Agents - Falmouth

On behalf of our client, a small but growing Courier company in Falmouth. We are seeking a professional, customer-oriented Customer Service Agent to join their team and play a key role in delivering excellent service to clients.

Role Overview
The Customer Service Agent will serve as the first point of contact for customers, ensuring inquiries and requests are handled promptly, accurately, and with professionalism. This position requires a strong communicator with a passion for service and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Provide courteous and efficient support to customers in person and over the phone

• Process shipments, pickups, and delivery requests accurately

• Handle package tracking, complaints, and inquiries in a timely manner

• Maintain accurate records and update customer details in the system

• Assist with daily branch operations and administrative tasks

• Promote the company’s services by ensuring a positive customer experience

Requirements

• Must live in Falmouth or within close proximity

• Minimum 1 year of customer service experience (courier or logistics industry is an asset)

• Excellent verbal and written communication skills

• Strong attention to detail and problem-solving ability

• Computer literacy (Microsoft Office, email, basic systems)

• Reliable, professional, and team-oriented

What’s on Offer

• Competitive salary package

• Opportunity to grow with a developing company

• Supportive and professional work environment