Customer Service Agent with Makeup Certification - Remote/All Parishes

Our client is a revolutionary cosmetics brand seeking passionate and dynamic individuals to join our support team. We celebrate creativity, self-expression, and inclusivity, and offer a range of bold, innovative makeup products.

If you're a self-assured beauty enthusiast with a passion for exceptional customer service, we want to hear from you!

What You'll Be Doing:

As a Customer Service Agent for this team, you will be the front-line ambassador of our brand.

• Manage a busy inbox, providing prompt, professional, and clear resolutions to customer inquiries.

• Work towards completing all customer tickets with attentive focus during your shifts.

• Multitask effectively across various tools and platforms.

• Maintain clear communication and excellent grammar skills in all interactions.

• Embrace self-learning to continuously improve your performance and product knowledge.

• Readily accept feedback to enhance your skills.

• Confidently challenge difficult tickets and apply problem-solving skills until a supervisor or technical support is available.

Essential Requirements:

• The agent must have Customer Service experience, preferably in the BPO Industry

• The agent MUST be a Beauty enthusiast

• Beginner to Moderate (at minimum) makeup/beauty knowledge (bonus if you are a certified makeup artist, or have worked in this space previously)

• Excellent customer service skills (maintain professionalism at all times and should be a fast learner.)

• Background in handling a heavy inbox would be an asset

• Must be able to multitask; must have clear communication and great grammar skills

• Must have a reliable internet connection (minimum 50 Mbps download and upload). Test your speed here: https://www.speedtest.net/

• Must have a reliable PC (minimum Intel Core i3 or equivalent) and 4 GB RAM) 

• Have a backup power source or a nearby backup location available (30 minutes or less) in the event of outages.

• Able to work shifts between 7 am-8 pm, which will include weekends.

Preferred Qualifications (A Plus!):

• Experience with International shipping and logistics.

• Prior experience handling customer queries through social media channels.

• A vibrant, youthful personality that aligns with the brand's creative spirit.

Ready to Express Yourself?

If you meet these requirements and are ready to bring your self-confidence, quick learning ability, and support expertise to a brand that empowers individuality, we encourage you to apply.