Customer Service Agent - Remote (All Parishes)

Our customer service clients work in areas such as dental, tech and restaurant industries just to name a few. Working with these clients will offer you new problems to solve, which will in turn offer new skills to add to your toolkit.

• Additional Performance-Based Incentives
• Continuous learning and development by our Elite Leadership Team
• Experience a culture where everyone belongs. Our team is committed to building an environment that nurtures kindness, creativity, and accountability.

• You have experience with using Python, Java, C++, Javascript, Database Management, Software Development Lifecycle etc.
• You have experience or knowledge in IoT, remote management, and software backend
• You have experience with doing doing phone support / face to face customer service
• You have experience with using and managing audio hardware like speakers, PA systems, and amplifiers is a plus
• You have experience with Salesforce
• You are able to read scripts and codes
• You are meticulous with maintenance, oversight, and keeping records
• You have experience with polite and professional responses
• You are up to to date with current music trends and music streaming platforms (Spotify, Jukes, Apple Music)
• You have a knack for de-escalating hot interactions and escalations, never losing your cool and leaving customers in a better place
• Passion for helping others
• Passion for learning and self-improvement
• Committed to working in a full-time position
• Someone who works with minimal micromanagement while still achieving or exceeding the targets set
• Someone who will not have attendance and or adherence issues that will lead to accountability conversations
• Someone who is solution-driven while practicing self-directed learning
• Someone receptive to feedback while focusing on the best version of themself

• Internet Speed of 50-55 Mbps / Upload Speed - 50-55 Mbps
• System: Windows 10 or more. 32 -bit Operation system.
• Laptop (Bring You Own Device ) No Chromebook, Linux OS, or Desktop)  8GB RAM or more
• Processors - Intel Core i5 or up.
• Wired headset
• Quiet working environment