Customer Service Agent

At ContactPoint360, we are relentlessly focused on delivering exceptional customer experiences. As the fastest-growing BPO on the planet, with over 5,000 teammates across 10 global locations, we combine cutting-edge technology with innovative strategies to help our clients succeed. Our approach is simple: obsess over customers, think long-term, and build a team of smart, driven professionals who thrive in a high-growth, high-impact environment. We’re not just a service provider—we’re a partner in driving real results. ContactPoint360 is where innovation, execution, and customer obsession meet.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.

Our Purpose:

Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.

Check out our YouTube video: https://youtu.be/AsPjX-5uyQQ

Position Overview

ContactPoint 360 is hiring on-site Brand Ambassadors to support one of our most inspiring clients, a global leader in face-to-face fundraising and donor engagement. This client partners with some of the world’s most impactful non-profit organizations to connect individuals with causes that matter. 

In this role, you'll play a vital part in growing donor support and creating positive experiences that lead to lasting change. While you'll be employed by ContactPoint 360, your work will directly support a mission-driven initiative that helps fuel life-changing programs across the globe. 

Key Responsibilities 

• Provide warm, professional customer service and support to donors via phone and in-person interactions 
• Facilitate and process donations with care, integrity, and accuracy 
• Share compelling stories about the campaign’s mission and global impact 
• Maintain accurate donor records using CRM systems 
• Achieving individual and team performance goals related to donor satisfaction and conversion 
• Adhere to internal processes and data security protocols 
• Contribute to a supportive, values-based team culture 

Qualifications 

• High school diploma or equivalent 
• 1+ year of experience in customer service, fundraising, or sales preferred 
• Excellent verbal communication and interpersonal skills 
• Dependable, team-oriented, and comfortable working in a structured on-site environment 
• Tech-savvy and comfortable using CRM or call center platforms 
• Must be eligible to work in [Insert Country] and able to pass a background check 

Schedule & Availability 

• Full-Time: 40 hours/week 
• Part-Time: Up to 20 hours/week 
• Evening and weekend availability may be required based on campaign needs. 

What We Offer 

• The opportunity to represent a purpose-driven, global campaign 
• Competitive hourly pay with performance-based incentives 
• Paid training and ongoing development 
• A dynamic, mission-focused work environment 
• Opportunities for career growth within ContactPoint 360 
• Employee Recognition program
• Paid training
• Health Insurance
• Employee referral program
• Lunch Subsidy

All applicants should be 18 years or older and must have a valid Government-issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check.