Customer Service Agent

The Customer Service Agent plays a key role in delivering exceptional in-branch customer service by facilitating efficient access to banking services. The officer is the first point of contact for branch visitors, ensuring a smooth and organized customer experience.

Main Duties & Responsibilities

-   Greet customers upon arrival, offering a courteous and professional first point of contact.

-  Provide support with the use of Automated Banking Machines (ABMs) and guide clients through digital banking services.

-   Oversee customer flow by operating the ticketing system to ensure an organized and efficient service process.

-   Observe lobby activity and proactively direct customers to the appropriate staff or service area based on their needs.

-   Ensure the lobby and customer waiting areas are kept clean, organized, and welcoming at all times.

-   Comply with all internal policies, operational procedures, and security guidelines to maintain a safe banking environment.

-   Demonstrate consistent punctuality and reliability to ensure smooth daily branch operations and excellent customer service.

Experience & Qualifications

-    High school diploma or equivalent; additional training in customer service or banking is a plus.

-    1–2 years of experience in a customer-facing role, preferably in banking, retail, or hospitality.

-    Strong interpersonal and communication skills with a positive, helpful attitude.

-    Ability to work on foot for extended periods; this is a standing position with standard break allowances.

-    Comfortable working with digital tools, ABMs, and basic technology.

-     Professional appearance and demeanour are essential.

Special Conditions

Working hours are Monday to Friday between 7:30 am and 5:00 pm based on location assigned; Half Way Tree, Duke Street and Portmore.