Customer Service Agent

Customer Service

Purpose of the Role

 Serve as a first point of contact and deliver client solutions, providing relevant responses to inbound inquiries from clients regarding services, and handle issues which may arise from time to time.

 Principal Responsibilities

• Provide clients with product and service information and handle queries,
• Maintain client information in system database,
• Research required information using available resources,
• Manage and resolve client complaints,
• Identify and escalate priority issues,

 Key Competences

 Good oral and written communication skills,

• Active listener with a team and client service orientation,
• Strong persuasion and negotiating skills,
• Good problem-solving skills, with an eye for details,
• Solutions oriented.

 Minimum Education & Experience

 5 CSEC subjects at the general level including English Language & Mathematics,

• At least one year’s working experience in a service oriented environment,