Customer Service Agent

At VXI we are seeking highly motivated and talented Customer Service professionals with a desire to make a difference in the lives of customers by delivering exceptional service and support with every interaction.

We offer competitive compensation, advancement opportunities and a unique culture and campus work environment (Half Way Tree area) that is second to none.  If you meet the requirements described below and would like to join Jamaica’s fastest growing business and become a member of an amazing team, please apply now.

Job Summary

Inbound Customer Service Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. They’re patient, empathetic, and passionately communicative. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

General Duties & Responsibilities

• Provides customer support by phone, consumers. Serves as primary contact for inbound customer issues.
• Processes a high volume of consumer inquiries and services and resolves a targeted percentage of those inquiries.
• Troubleshoots customer problems identify a root cause and useful tool and resources appropriately to determine how to resolve customer problems.
• When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource.
• Tracks and documents inbound support requests and ensure proper notation of customer problems or issues.
• Meets standards of the job, such as quality standards, adherence to schedule and average handle time.
• May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.
• Other related duties assigned as needed.

General Knowledge, Skills & Abilities

• Excellent customer service skills that build high levels of customer satisfaction
• Excellent verbal and written communication skills
• Computer navigation and operation skills
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment 

Requirements:

• High school Graduate with Diploma or Certificate
• Sales experience in a call center or similar business environment
• 3 CXC subjects including English Language or 2 CXC subjects and City & Guilds Level 3 English
• Must NOT be enrolled
• Work experience is a plus but not required
• Exemplary Attendance Records with Previous Employers
• Proficient in Microsoft Office Products (Word, Excel, Powerpoint, etc.) and other computer-based systems
• Excellent written and verbal communication skills
• Excellent typing skills

Additional Company Requirements (If successful):

·         On condition of employment you will be required to:

• Submit to a drug test
• Process a police record certificate

·         On condition of employment you will be required to present the following;

• Updated resume
• 2 passport size photos
• Educational qualifications
• Birth Certificate and Marriage Certificate(if applicable)
• Valid Government-issued photo identification
• TRN & NIS cards
• P45 (if applicable)
• Active CIBC Account

Please complete our online assessment in order to be considered for this post. Copy and paste the below link in your web browser.

https://careers.vxi.com/detail?id=3927&rnd=0.6538890611554846

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Management reserves the right to make amendments to said job description at any time.

Thank you for applying, the screening and selection process can be a lengthy process which means it may take some time for us to respond. If you are successful in the screening and selection process, you will be contacted. Thank you for your interest in working with VXI!