operational strategies to improve customer satisfaction, after-sales support, and retention 
in client relationship management, and account retention. Key Responsibilities: Manage and service ... retention in the insurance sector. Certification in Insurance (e.g., ACI, ACII, CPCU) would be an asset ...
and proactive issue resolution. • Lead regular business reviews and client meetings, maintaining a customer-first approach that strengthens partnerships and drives retention. • Collaborate with Sales ...
Performance Indicators (KPIs) such as revenue growth, customer retention and gross margins. Maintain ... , profitability and customer satisfaction while ensuring strong market presence across all product ...