Customer Experience Associate Needed. Must be able to work ONSITE in MBJ between 6AM to 9PM Monday - Sunday

We are actively looking for experienced persons who are zealous about providing exceptional service to our customers.

Customer Experience Associate Needed. Must be able to work ONSITE in MBJ between 6AM to 9PM Monday - Sunday

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Requirements:

• Proof of Qualifications (High School Certificate, three (3) or more CXCs including English or Heart Level 2 or above certificate)
• Typing Speed Requirement 25WPM
• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Performs routine call center activities concerning business products and services.
• Uses standard scripts and established guidelines and under supervision, to meet SLAs.
• Provides customers with information that is specialized and communicated in a warm empathetic manner.

Benefits:

• Company paid Health and Life Insurance
• Onsite clinic (nurse and doctor) ***
• Extended transportation to and from Lucea, Savanna-La-Mar and Falmouth***
• Transportation to and from downtown Montego Bay***
• Paid training.
• Earn up to $350 USD in additional bonuses (conditions apply)

*** Applicants must be at least 18 years of age, present valid Government issued photo ID, TRN, NIS, Birth Certificate, Original Proof of Qualifications, must have a clean Police record(company-paid) and may be subject to drug screen