Customer Experience Associate (24 hr-Department in MBJ)

Participate in high volume outbound and inbound communications.

🎧 We’re Hiring: Onsite Customer Experience Associate

Company: Conduent | Location: Montego Bay Jamaica

Do you have a passion for helping people, a calm voice under pressure, and fast fingers on the keyboard? 💻 Conduent is looking for Customer Experience Associates who can turn customer questions into confident solutions.

💼 Why You’ll Love Working with us

Our employees enjoy:

• 🏥 On-site clinic (7 days per week) for convenient, affordable healthcare
• 🚌 Free transportation between Freeport and Montego Bay Town Center
• 🚐 Extended transportation to and from Savanna-la-Mar, Lucea, and Falmouth for selected shifts
• 🩺 Health insurance benefits
• 🛡 Company-paid life insurance coverage
• 🌐 Free internet access via assigned kiosks
• ⏰ Flexible work shifts

🔹 Key Responsibilities

• Quickly assess incoming calls to determine whether issues can be resolved immediately, transferred, or require follow-up
• Review case notes to identify customer needs and treat every interaction as a unique case
• Deliver routine call center support for business products and services
• Follow standard scripts and established guidelines (with supervision) to meet SLAs
• Communicate specialized information in a warm, empathetic, and professional manner
• Accurately gather and update customer information in company databases
• Escalate complaints or concerns to senior teams when required
• Clearly explain company policies to customers

🔹 What You Need

• Minimum typing speed: 25 WPM ⌨️
• Excellent verbal and written communication skills
• At least three (3) or more CXCs including English Language or Heart Level II Certificate or High School Certificate.
• Must be fully flexible to work any five (5) days of the week including public holidays and weekends.
• Must be fully flexible to work any 8-hr shift within a 24-hr loop.

📢 Ready to Get Started?

Apply by Clicking here

 *** Applicants must be at least 18 years of age, present valid Government issued photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate, 3 professional/character references (Name and Contact numbers). Applicants must have a clean Police record(company-paid) and may be subject to drug screen***