Customer Experience Agent/Scheduler

Our client is a highly innovative technological septic solutions management organization and is looking to recruit a dynamic individual to fill the role of Customer Experience Agent/Scheduler.

Overview: Our client is a highly innovative technological septic solutions management organization and is looking to recruit a dynamic individual to fill the role of Customer Experience Agent/Scheduler.

Duties & Responsibilities:

• Communicating effectively with external clients to schedule jobs timely and accurately.

• Analysing customer data and information and correctly entering information within system.

• Reviewing customer database and updating information for new and existing clients and making callbacks for recurring clients.

• Coordinating with Technicians and arranging work schedule according to demand and geographical requirements.

• Daily updating system and uploading and updating videos and pictures of respective jobs.

• Reviewing social media platforms for company and doing any updates regarding marketing requirements.

• Preparation of business and inspection reports
• Drafting business correspondences as requested by Management.
• Assisting with answering daily calls and providing information pertaining to services offered

• Assisting in problem solving for Technicians and offering septic solutions to Clients

• Office workflow assistance and providing back up support for office
• operational needs.

Desired Skills & Qualifications:

• Minimum of 3 – 5 years experience in customer service/sales environment or administrative/operational capacity

• Marketing will be an asset.
• Tertiary qualification or certification in Business Administration or Operation Management or Marketing/Customer Service Management.

• Analytical – the ability to review and process information quickly and to apply it to our operational needs.

• Technological – quick learner with the ability to utilize various computer systems and familiarity with various social media platforms.

• Interpersonal – the ability to interact and communicate effectively with both our internal and external clients with a high level of customer care.

• The ability to work at a fast pace, answer medium to complex problems, and problem-solve effectively.

• Works well with a team; coachable and light-spirited