Customer Experience Agent/Schedule Coordinator

Join an innovative septic solutions company as a Customer Experience Agent/Schedule Coordinator—blend tech-savvy skills, scheduling expertise, and top-tier customer service to drive operational excellence.

Overview - Our client is highly innovative technological septic solutions and is looking to recruit a dynamic individual to fill the role of Customer Experience Agent/Schedule Coordinator.

Responsibilities

• Communicating effectively with external clients to schedule jobs timely and accurately.
• Analyzing customer data and information and correctly entering information within the system.
• Reviewing customer database and updating information for new and existing Clients and making callbacks for recurring clients.
• Coordinating with Technicians and arranging work schedules according to demand and geographical requirements.
• Daily updating system and uploading and updating videos and pictures of respective jobs.
• Reviewing social media platforms for the company and doing any updates regarding marketing requirements.
• Preparation of business and inspection reports
• Drafting business correspondence as requested by Management.
• Assisting with answering daily calls and providing information about services offered
• Assisting in problem-solving for Technicians and offering septic solutions to Clients
• Office workflow assistance and providing backup support for office operational needs.

Analytical 

• the ability to review and process information quickly and to apply it to our operational needs.

Technological 

• quick learner with the ability to utilize various computer systems and familiarity with various social media platforms.

Interpersonal

•  the ability to interact and communicate effectively with both our internal and external clients with a high level of customer care. 
• The ability to work at a fast pace, answer medium to complex problems, and problem-solve effectively.
• Works well with a team.
• Coachable and Light-spirited.

Desired Qualifications & Skills:

• Minimum of 3 – 5 years’ experience in customer service/sales environment or administrative/operational capacity.
• Marketing will be an asset.
• Tertiary qualification or certification in Business Administration or Operation
• Management or Marketing/Customer Service Management.