Customer Engagement Associate

We are seeking Customer Engagement Associates to join our Team.

WHO WE ARE:

 At ContactPoint360, we believe in thinking differently when it comes to customer experience.  We’re a global BPO, offering innovative contact center solutions and have been in business for 12 years and counting!  We’re a certified GREAT PLACE TO WORK employer in Canada.  We lead with a focus on people first, and we know what it takes to recruit and hire the absolute best within our markets. 

Please check out our video on YouTube.  This video is designed to give you an idea of the type of culture we have created here at ContactPoint 360:  

https://youtu.be/AsPjX-5uyQQ

Who are we looking for?

• Individuals that thrive in a fast-paced sales environment
• Highly motivated individuals that are eager to learn and earn incentives and bonuses
• Secondary school education or equivalent 
• Above the age of 18 
• Fluent in English and has excellent communication and active listening skills 
• Tech-savvy and has an aptitude for learning about new technology and processes to bring value to the ContactPoint 360 team
• Decision-making skills and ability to troubleshoot issues with customers 
• Ability to pass a background check
• Has a high level of grit to overcome challenges and obstacles with the team
• Is a strong team player, bringing in a high level of enthusiasm and energy
• Experience in sales for at least a year is preferred
• Up for a full time 24/7 shifting schedule to experience servicing customers across the North Americas

We VALUE our employees by providing:

• Competitive salaries and a benefits package;
• An employee-focused culture;
• Paid training;
• Career path planning and advancement from within;
• Health & Life Insurance;
• Employee referral program

 This position is available at our Montego Bay location, 6 Jimmy Cliff Boulevard (formerly Gloucester Avenue), St. James