Customer Engagement Assistant

The Customer Engagement Assistant supports the functions of Group Marketing and is responsible for assisting with key customer engagement and experience avenues across the LASCO Financial Services ecosystem.

The Customer Engagement Assistant

The role comes with the responsibility to coordinate customer feedback and engagement activities both on and offline for all services under LASCO Financial Services Ltd.  Reporting directly to the Brand Manager, the role will support marketing-related initiatives for all brands, ensuring effective and timely implementation. This role will assist in ensuring online and offline brand positioning, through engagement including timely response to customer inquiries and feedback. These responsibilities further include creating and implementing online and offline promotions to help drive throughput via the digital spaces and LFSL ecosystem for the brands.

The role will be responsible for:

• Liaise with the Brand Manager and Digital Marketing Officer to develop and execute monthly digital plans.
• Assist the Digital Marketing Officer with content creation for all digital activations for successful executions.
• Work with group marketing, engage customers with feedback, respond to queries and escalate leads or challenges, from online or offline channels.
• Produce customer feedback reports from online and offline engagements.
• Coordinate and distribute internal customer communication.
• Work closely with promotional and sales teams to coordinate and create schedules for customer-focused promotions and sponsorship activations.
• Track and report on customer engagement reward initiatives.
• Monitor storage and distribution of brand collateral required for activations.
• Work closely with Brand Manager- (Card services) for strategies of LASCO Gold through customer engagement events.
• Process vendor procurement and payments according to procurement policy.
• Assist with content management upkeep including shared drives and content libraries.
• Supporting the Marketing Manager and other colleagues to conduct job related tasks.

Qualifications

• BSc. or Associate Degree in Marketing, Sales or in a related field
• At least two (2) years’ experience in Marketing or Customer Service
• Experience in graphic design is an asset.
• People, time and relationship management skills.
• Effective communication and analytical skills.
• Excellent written and oral skills
• Creativity and willingness to work on own initiative in a dynamic environment.
• Ability to work under pressure to meet challenging deadlines.
• Strong organizational skills and attention to detail
• Good administrative skills
• Proficiency in Office 365 of applications