Customer Care Associate

The role involves assisting customers with inquiries and orders, managing communication via phone, email, and chat, escalating issues when needed, and accurately updating internal systems.

Location:📍 Kingston, Jamaica

AWOS is currently hiring full-time Customer Care Associates to support a structured and process-driven customer support environment. This role is ideal for individuals who are dependable, detail-oriented, and comfortable working within defined systems and schedules.

Key Responsibilities

• Assist customers with completing orders and resolving inquiries
• Manage customer and inspector communications via phone, email, and chat
• Escalate complex issues to the appropriate teams
• Provide accurate, professional, and timely responses across all support channels
• Identify, document, and report recurring issues, bugs, or system limitations
• Test scenarios and replicate user issues to support troubleshooting efforts
• Update internal systems with relevant customer and issue details
• Support continuous improvement of customer service workflows

Candidate Profile

We are seeking candidates who are:

• Reliable, punctual and consistent with attendance
• Calm under pressure and process-drive
• Comfortable managing multiple tasks simultaneously in a fast-paced and queue-driven environment
• Coachable and receptive to feedback
• Firm yet respectful in written and verbal communication

Requirements

• 1–3 years of customer service or BPO experience preferred
• Strong written English communication skills
• Comfortable working with multiple systems
• Must not be enrolled in school

Work Schedule

• Primary schedule: Monday–Friday 8:00 a.m. – 4:00 p.m.
• Flexibility is required for occasional weekend coverage when operational needs arise