Customer Care Associate

We are looking for disciplined, high-performing Customer Care Associates to join the team.This is a demanding, fast-paced role where you must be detail-oriented, self-managed, and able to problem-solve in real-time.

Customer Care Associate 

Company: AWOS (Advanced Worldwide Operational Support)
Location: On-Site Only – 19 Cargill Avenue, Kingston 10, Jamaica
Job Type: Full-Time (In-Office Only)
Salary Range: JMD $100,000 – $150,000 per month 

About AWOS

AWOS (Advanced Worldwide Operational Support) is a growing BPO company in Kingston that partners with startups and tech companies to provide world-class support services. 

Position Overview

We are looking for disciplined, high-performing Customer Care Associates to join the team. This is a demanding, fast-paced role where you must be detail-oriented, self-managed, and able to problem-solve in real-time. If you have prior call center experience, we expect that you have learned — not just worked — in customer service.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely, accurate, and professional manner

• Troubleshoot issues related to bookings, platform errors, or inspection results

• Collaborate with internal teams to resolve customer pain points

• Maintain performance metrics (speed, quality, accuracy) and SLAs

• Provide white-glove customer service and support for end-users

Requirements

• 2+ consecutive years of proven customer service or BPO experience

• Must possess excellent written and verbal communication skills

• Must be punctual, reliable, and willing to work a fixed shift

• Strong attention to detail and ability to follow instructions

• Ability to work on-site in Kingston and commit to full-time hours

• Minimum Associate Degree or equivalent preferred

What We’re Not Looking For

• Applicants looking for a “relaxed” environment or using the role as a temporary placeholder

• Individuals unable to commit to consistent attendance and high performance

• Candidates who require frequent time off or struggle with personal obligations during work hours

• Candidates with poor communication or low motivation

Benefits of Working With AWOS

• Stable, long-term employment with opportunities for growth

• Performance reviews and structured feedback

• Transparent promotion and compensation structure

• Respectful, structured, and professional team culture

Schedule

• AWOS operates Monday - Sunday. All associates must be willing to work any 5 days within this period, which may include weekends.

• 8-hour shifts with assigned lunch break

To Apply

Only serious applicants should apply. A skills assessment and in-person interview will be required.

We are looking for professional, reliable, and driven individuals ready to represent AWOS at the highest standard. If that sounds like you — we’d love to hear from you.