Customer Care Agent (14518)

We are currently seeking a motivated and customer- focused individuals to join our call center team as Customer Care Agents. If you excel in communication and thrive in a fast-faced environment, we encourage you to apply!

For over 65 years, Bill Gosling Outsourcing has been providing business solutions to our clients with services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. We strive to create a fun, diverse, and engaging workplace that promotes both personal and professional growth. Come soar alongside our Goslings, our clients, and our shared customers in one glorious, honking flock!

We are currently seeking motivated and customer-focused individuals to join our call center team as Customer Care Agents. If you excel in communication and thrive in a fast-paced environment, we encourage you to apply!

Position Overview

Reporting to the Team Leader of Customer Care, the Customer Care Agent is responsible for handling inbound and outbound international customer requests via telephone, email, and chat (messaging). They ensure each touchpoint across the customer journey is engaging, efficient, and effective. The ideal candidate is a strong communicator—patient, focused, and committed to providing an exceptional customer experience and resolving issues effectively.

Responsibilities

• Respond to inbound calls, emails, and chat messages in a friendly and professional manner.

• Provide accurate information about products, services, and promotions.

• Resolve customer issues and complaints efficiently to ensure high satisfaction.

• Process orders, returns, and exchanges with precision.

• Maintain clear and accurate customer records in the system.

• Collaborate with teammates and departments to solve more complex issues.

• Stay up to date on product updates and company policies.

• Meet or exceed performance metrics related to customer satisfaction, quality, and response time.

Requirements

• Prior experience in customer service or a call center, especially in retail, is a plus.

• Strong verbal and written communication skills with active listening abilities.

• Excellent problem-solving skills and attention to detail.

• Ability to multitask and perform efficiently in a high-volume, fast-paced environment.

• Comfort using computers and navigating call center software.

Benefits

• 24/7 Work Environment – Flexible scheduling opportunities to support different lifestyles and availability.

• Comprehensive Training – Get set up for success with in-depth onboarding and ongoing coaching.

• Dynamic Team Culture – Thrive in a supportive, energetic, and inclusive team environment.

• Professional Growth – Take advantage of internal mobility, upskilling opportunities, and clear career development paths.

• Global Exposure – Work with international clients and colleagues, gaining valuable cross-cultural experience.

• Engaging Workplace – We believe in celebrating wins, recognizing achievements, and making work enjoyable every day.

ARE YOU A GOSLING? LET’S FIND OUT!

At Bill Gosling Outsourcing, we live by our 5 core values! If these resonate with you, come and join our team!

• Never Satisfied – Are you driven to win and improve? We love that energy.

• Able to Grow, Eager – You crave personal and professional growth and continuous learning.

• Make Others Better – You believe success is shared and support your team’s growth as well.

• Creativity and Innovation – You embrace change and find smarter ways to achieve success.

• Have Fun, Energetic – We bring positive energy to the workplace and celebrate our wins together.

WHERE ARE WE

Direct One Building
#74 Independence Square N
Port of Spain 100203, Trinidad

Please note: We will be relocating to Trinicity in August 2025.

We have offices across the globe – Canada (Barrie, London, Montreal); USA (Hampton, Virginia); Philippines (Manila); Costa Rica (San Jose); UK (Glasgow); Trinidad & Tobago; India – visit our website to learn more.

CHECK US OUT FOR YOURSELF

Instagram: @bgocareers
Facebook & LinkedIn: @BillGoslingOutsourcing
Website: www.billgosling.com/careers

Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities. We are dedicated to treating individuals in a way that allows them to maintain dignity and independence.

We believe in integration and are committed to meeting the needs of people with disabilities in a timely manner by removing and preventing accessibility barriers. Accommodations are available upon request for candidates taking part in all aspects of the selection process.