Crematorium Officer
Meadowrest Memorial Gardens
- St. Catherine
- Not disclosed
- Permanent full-time
- Updated 21/03/2026
- Human Resource Officer
Meadowrest Memorial Gardens seeks a Crematorium Officer to oversee cremation operations, supervise staff, manage scheduling and resources, and ensure dignified, compliant service delivery.
JOB SPECIFICATION
Core Functions:
The Crematorium Supervisor is responsible for the end-to-end management of cremation services at Meadowrest Memorial Gardens. The incumbent oversees the Crematory Operator and support staff, serves as the primary liaison between the crematorium, head office, and funeral homes, and ensures the delivery of timely, dignified, and operationally efficient cremation services. This role carries significant responsibility for resource management, scheduling, customer experience, and compliance.
Qualifications & Experience
- Bachelor's Degree in Business Administration, Management, or related field (preferred)
- Certificate in Supervisory Management or equivalent (e.g., Level 3 NVQ-J) — required
- High School Diploma with passes in English Language and Mathematics — required
- Minimum 2–3 years' supervisory experience, preferably in funeral services or service-oriented operations
- Experience with IMS or similar scheduling/workflow platforms is an asset
Required Skills
- Excellent oral and written communication skills in English
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Strong organisational, scheduling, and analytical skills
- Interpersonal skills with cultural and religious sensitivity
- Sound judgment, discretion, and attention to detail
Key Responsibilities
- Manage cremation operations from intake to completion, ensuring accuracy, timeliness, and proper documentation
- Monitor the IMS and email inbox daily to track authorisations and schedule cremations
- Coordinate staffing rosters, vehicle scheduling, and delivery of cremated remains
- Serve as the primary liaison between the crematorium, Head Office, and funeral home partners
- Oversee IMS data accuracy and ensure all authorisation documents are verified prior to each cremation
- Prepare monthly reports on cremation volumes, fuel consumption, and fridge utilisation
- Supervise Crematory Operator(s) and collection/delivery staff
- Cross-sell Meadowrest products and services including the Columbarium, Urns, and Mini Urn Vaults
- Ensure full compliance with Jamaican laws governing cremation operations and UCME internal policies
