Credit Supervisor

Credit Supervisor

JOB SUMMARY

The incumbent will support the Credit Manager in overseeing the administration of the credit control and collections portfolio, in alignment with the company’s policies and strategic objectives. The role requires a strong focus on daily deliverables and maintaining established service level standards.

 KEY RESPONSIBILITIES

• Manage the receivables portfolio for Major Key Accounts, including Export, Consumer, Government, and Chain Stores.
• Analyze and update the weekly collections tracking report and provide updates to manager to support the achievement of collection targets.
• Review the monthly collection report and prepare updates for inclusion in the Credit Department’s monthly management report.
• Assist the Manager in compiling the monthly Management Report.
• Maintain effective communication with internal and external stakeholders to stay informed of industry trends and build strong professional relationships.
• Conduct trade visits to reconcile accounts, assess credit risk, and facilitate collections as needed.
• Perform credit checks and recommend credit limits and payment terms.
• Review and co-approve accounts receivable adjustments within the approved authority limits.
• Prepare reports and actively participate in the monthly Accounts Receivable meetings with the Manager.
• Investigate discrepancies in customer accounts and ensure timely and accurate resolution.
• Oversee the order release process to maintain operational efficiency.
• Monitor the settlement of deliveries through the Warehouse Cashier Settlement Office.
• Collaborate with the Warehouse Manager to address delivery-related issues involving personnel.
• Validate the accuracy of accounts receivable adjustments.
• Provide support for the annual external audit relating to accounts receivable.

  MINIMUM QUALIFICATIONS

• Bachelor’s Degree in Business Administration/Management or ACCA Level II
• Minimum of five (5) years’ experience in Credit Risk and Collections Management

 REQUIRED KNOWLEDGE, SKILLS & COMPETENCIES

• Proficiency in Microsoft Office, especially Excel
• Strong PowerPoint presentation skills
• Excellent oral and written communication skills
• Strong time management and organizational skills
• Proven ability to work collaboratively in a team-oriented environment