The Credit Manager efficiently and effectively manages the daily operations of the Credit Department to achieve profitability in all aspects of the credit process, i.e., underwriting and arrears management, in accordance with Company policy, and within the established Departmental KPIs.

POSITION: CREDIT MANAGER

REPORTS TO: Director of Consumer Finance                                  

SUPERVISION GIVEN TO: Assistant Credit Manager

PRINCIPAL ACCOUNTABILITES:

Collections / Arrears Management

• Monitors and manages the performance of the Call Centre team, Bailiff team, Legal and Recoveries team to ensure targets are met in co-ordination with team leadership.
• Reviews, monitors and takes action based on results of caller/bailiff/legal/recoveries performance.
• Monitors the bad debt costs (provision and write-offs) and takes action to ensure targets are met.  Ensures write offs are completed on time and in accordance with company policies.

Sanctioning

• Works with Director of Consumer Finance to identify opportunities for growing the credit portfolio and makes recommendations to the Director as needed.
• Approves credit applications in line with delegated lending authority
• Ensures all turnaround time SLAs are met
• Performs monthly internal audits/ sample checks to ensure that all aspects of the credit process are strictly adhered to both at the Branch and Department levels
• Ensures all required reports are completed on time.
• Provides support to the Branch Management as required.

General Duties

• Manages the team to ensure all reports are completed accurately and on time, and ensures all duties assigned are properly executed
• Ensures the guidelines and policies of the company are being adhered to by all staff
• Manages all credit support staff, including assignment, review and approval of work; performance management; employee development and disciplinary action in conjunction with team leadership as appropriate.
• Ensures that a Customer Service culture is aligned with Company vision.
• Identify training needs of staff and make recommendations to the Line Director; Collaborates with the Human Capital Department in assessing and conducting training sessions for staff.
• Provides on-the-job coaching for staff as may be required
• Ensures that customer complaints are dealt with efficiently and in the best interest of the customer and Company
• Ensures that the Department’s daily operating standards are met
• Continually analyses the Department’s systems, procedures and processes to ensure that they meet the stated objectives, and make recommendations as required to the Director of Consumer Finance, for change and/or improvement
• Assists in establishing Departmental KPIs and ensuring that the Company achieves its targets
• Reviews attendance and punctuality reports to ensure accuracy of data.
• Coordinates, plans and implements strategies to improve performance.
• Conducts monthly departmental meetings and weekly meetings with Direct Reports, providing updates to the Director of Consumer Finance as necessary. 
• Conducts monthly/quarterly/yearly performance appraisals for Direct Reports and reviews next level appraisals.
• Performs any other duties that may be assigned by the Director of Consumer Finance.

JOB SPECIFICATIONS:

Qualification / Education & Experience

• Bachelor’s degree in Business Management/ Finance/ Accounting or related discipline
• A minimum of five (5) years’ experience in a related senior management position

Knowledge, Skills & Abilities

• Background in Credit, Financial Services, Banking or Credit Union Operations
• Good working knowledge of Microsoft Office Suite
• Excellent decision-making and leadership skills
• Excellent written and oral communication skills
• Must be organised, persistent and committed – able to cope well in stress-related environments
• Strong computer literacy skills
• Ability to work under minimal supervision, meet deadlines and respond to concerns and issues on very short notice